Complaint Hub - Log, Investigate, and Resolve Complaints Systematically

Complaint Hub is a Power Module for ContractControl that helps teams log, investigate, and resolve compliance and customer complaints systematically. It provides ISO 9001 audit-ready tracking, action items with workflow routing, and resolution document logs and templates.

Complaint Hub is part of the ContractControl Power Modules, which extend the CLM platform to fit the way your team works. It is currently on the roadmap and coming soon.

Key features

• ISO 9001 audit-ready tracking: Complaint records, investigations, and resolutions are documented in a structured, audit-friendly way.
• Action items and workflow routing: Break each complaint into steps and route them to the right people.
• Resolution document logs and templates: Capture how each case was closed with consistent records and reusable templates.

Frequently asked questions

What is the Complaint Hub in ContractControl?

Complaint Hub is a Power Module that helps teams log, investigate, and resolve compliance and customer complaints systematically. It centralises each case so nothing is missed and every step is recorded.

Does Complaint Hub support ISO 9001 audits?

Yes. Complaint Hub provides ISO 9001 audit-ready tracking, so complaint records, investigations, and resolutions are documented in a structured way that supports quality audits.

How does Complaint Hub help resolve complaints?

Each complaint can be broken into action items with workflow routing so the right people handle each step. Resolution document logs and templates then capture how the case was closed and keep a consistent record.

Is Complaint Hub available now?

Complaint Hub is a Power Module on the ContractControl roadmap and is coming soon. When it launches it will extend the platform and inherit your existing roles, audit trail, and branding.

Explore the full platform or book a demo to see it in action.